Errors, tech. work and other problems with the radio

The radio is unavailable , and the hosting site itself does not open, what is this?

The most common reason is that you have been blocked by the server's firewall. This means that you accidentally performed some action that the server considered an attack and temporarily blocked it. Just wait for it to unblock, and if this happens often, send your IP address and blocking time to find out the reasons. However, once a year such a case is also possible - radio and hosting are not available to several listeners at once. This may be due to night work in the Data Center or on the server (we notify) or an accident on the highway (access is lost for some countries). Usually such problems are fixed quickly and the speed cannot be affected in any way.

The radio is silent , but the hosting site opens and you can see how other radios are working normally, what is this?

In this case, the problem is solely with your radio. First of all, go to the admin panel and check whether the radio is paid for, check whether Auto-DJ is running. If everything is in order, try resaving the Settings in the admin panel, and also try changing the radio server, for example from listen1 to listen2 and back, and of course restart Auto-DJ itself. Why? It's very simple, if you have compiled playlists incorrectly, downloaded a damaged intro or any other mp3 file that contains errors, there is a small chance that your radio will freeze and will not be able to continue playing automatically. Tip: Periodically check your playlists using the Check function, and only download files with the transcoding option enabled when downloading.

The radio plays unstably , is interrupted, stutters, what is it?

Previously, about 5-10 years ago, interruptions and stuttering actually occurred quite often. This is due to the fact that we tried different Data Centers and different servers. Now this is practically impossible. At the moment, we only use expensive, powerful servers with Gigabit channels located in new racks with large reserves of channels. For those who do not understand what we are talking about, if you have a problem with stuttering, you should blame the quality of the connection of your provider, and in some cases it was your own HTML5 player that was to blame. What to do? Tip: Try checking the connection quality, see below for more details.

The radio plays stably, but not correctly , for example AutoDJ plays the wrong songs and playlists, why?

Auto-DJ and playlist scheduling are very finely tuned. You need to understand all possible outcomes and causes in accordance with the given settings. Tip: Learn the nuances of how Auto-DJ works

How to check the quality of communication with the server?

You need to ping your server and check for packet loss, and also run a tracert command to trace the path. To check in more detail and determine where packets are lost, you can run the pathping command. When executing the pathping command, it is important to wait until the statistics are calculated at the end, "Statistics calculated for: ..."

How to execute commands?

Press the WIN+R combination and enter cmd - a black window will appear in which you can enter communication check commands:
ping listen1.myradio24.com
or
tracert listen1.myradio24.com
or
pathping listen1.myradio24.com

WinMTR - to determine packet loss along a route

To determine packet loss along the route, use the WinMTR program - https://sourceforge.net/projects/winmtr/ - download and run this program for 15 minutes specifying as Host: live.myradio24.com - TXT send the result to us.

Please note that almost all the problems that users have with our hosting are related to a misunderstanding of the system and the principles of its operation. In case of any sudden problems or during work, we always inform users on the forum and by mailing list.