Errors, maintenance, and other radio problems
The radio is unavailable , and the hosting site itself won't open. What's wrong?The most common reason is that you've been blocked by the server's firewall. This means you accidentally performed some actions that the server considered an attack and temporarily blocked you. Simply wait for the block to unblock you, and if this happens frequently, send your IP address and the time of the block so we can investigate. However, once a year, it's possible that the radio and hosting services are unavailable to several listeners at once. This could be due to overnight maintenance in the data center or on the server (we'll notify you) or a backbone failure (access is lost in some countries). These issues are usually quickly resolved, and speeds can't be affected in any way.
The radio is silent , but the hosting site opens and you can see that other radios are working normally. What is this?
In this case, the problem is entirely with your radio. First, log into the admin panel and check if the radio is paid for, and check if Auto-DJ is running. If everything is fine, try re-saving the settings in the admin panel, and also try changing the radio server, for example, from listen1 to listen2 and back, and of course, restart Auto-DJ itself. Why? It's very simple: if you created playlists incorrectly or uploaded corrupted files containing errors, there's a small chance your radio will freeze and won't resume playing automatically. Tip: Periodically check your playlists for lines containing invalid files, as well as Auto-DJ reports.
The radio plays unstably , it cuts out, stutters, what is it?
Previously, about 5-10 years ago, we did experience interruptions and stuttering quite often. This was due to the fact that we tried different data centers and different servers. Now, this is practically impossible. We currently use only expensive, powerful servers with Gigabit connections housed in new racks with ample bandwidth. For those who don't know what I'm talking about, if you're experiencing stuttering, it's likely your ISP's connection quality is to blame, and in some cases, your own HTML5 player has been to blame. What should you do? Tip: Try running a connection quality test; more details below.
The radio plays reliably, but incorrectly . For example, AutoDJ plays the wrong songs and playlists. Why?
Auto-DJ and playlist scheduling are highly customizable. It's important to understand all possible outcomes and causes based on the settings you've specified. Tip: Learn the intricacies of Auto-DJ.
How to check the quality of connection to the server?
You should ping your server and check for packet loss, and also run the tracert command to trace the path. For a more detailed check and to determine the location of packet loss, you can run the pathping command. When running the pathping command, it's important to wait until the statistics are calculated at the end, "Calculating statistics for: ..."
How to execute commands?
Press the WIN+R combination and enter cmd . A black window will appear in which you can enter connection check commands:
ping listen1.myradio24.com
or
tracert listen1.myradio24.com
or
pathping listen1.myradio24.com
WinMTR - for determining packet loss along the route
To determine packet loss on the route, use the WinMTR program - https://sourceforge.net/projects/winmtr/ - download and run this program for 15 minutes , specifying as Host: live.myradio24.com - send us the TXT result.
Please note that almost all issues users encounter with our hosting are related to a misunderstanding of the system and its operating principles. Should any unexpected problems arise or during maintenance, we always inform users on the forum and via email.